Patient's voice: evaluation of the relationship with their treating physicians at the CMDLT- 2025

Abstract

The Physician-Patient Relationship (PPR) is identified as one of the most complex and fundamental human interactions, where mutual reliance on knowledge, the desire to heal, and commitment are vital for the success of the therapeutic process. Objective: To evaluate the quality of the physician-patient relationship in a sample of 50 hospitalized users at the Centro Médico Docente La Trinidad (CMDLT) in Caracas during October and November 2025, using the modified 11-question version of the Patient-Doctor Relationship Questionnaire (CREM-P). Methods: A descriptive, evaluative, cross-sectional, and prospective study was conducted. The population and sample consisted of at least 50 patients selected through non-probabilistic intentional sampling. The CREM-P questionnaire, an adaptation of the PDRQ-9, was applied. It measures satisfaction using an 11-item Likert scale, where a higher total score (minimum 13, maximum 65) reflects greater satisfaction. Results: The study yielded a high level of satisfaction and overall quality of the PPR, with an index exceeding 94% in most key indicators. Strong affective (94.0%) and therapeutic (96.0%) rapport was confirmed, along with high communicational effectiveness (>96.0%), which contributes to improved health literacy. Conclusions: Satisfaction is intrinsically linked to the successful adoption of the shared responsibility model. The only point of improvement detected was the "sufficient time" dedicated by the physician (90.0%), representing the main opportunity to optimize consultation management. The high satisfaction obtained significantly surpassed the established quality threshold.